Palettes Support

Make sure your iPhone is on the same Wi-Fi network as the bridge, and that Palettes has permission to use your local network (Settings → Palettes → Local Network). If it still can't find it, enter the bridge's IP address at the bottom of the connection screen. The Philips Hue app shows it under Settings → Bridges → your bridge.

That's how Hue bridges grant access. Press the large round button on top of your bridge within 30 seconds of the prompt. You only need to do this once.

Palettes uses the rooms and zones you've set up in the Philips Hue app. Create or update them there, then pull down on the Palettes home screen to refresh. "All Lights" always works, even with no rooms set up.

White and White Ambiance bulbs can't show colors, so Palettes skips them during color palettes and light shows. Full-color bulbs (White and Color Ambiance, light strips and so on) join in.

These effects are built into newer Hue bulbs. They appear for rooms with at least one bulb that supports them.

Open the menu (⋯) on the home screen and tap Restore Purchases, using the same Apple Account you bought them with. The Halloween and Nature packs come back automatically.

A Hue bridge can only change so many bulbs per second. In very large rooms, Palettes skips ahead to keep your lights on the beat, so some steps may be dropped. For the smoothest shows, use a room or zone with around 10 color bulbs or fewer.

Check that the Music switch is on in the room, and that your iPhone's volume is up. Shows keep playing while your phone is locked.

Tap the show again, tap the "now playing" label on the room's tile, or use All Off at the top of the home screen.